Customer Service Representative - Danville, IL

Description * Respond to customer inquiries via phone or chat in a timely and professional manner.
* Assist customers with product information, pricing, availability, and order status.
* Process orders, returns, and exchanges accurately and efficiently.
* Resolve customer complaints and issues effectively to ensure customer satisfaction.
* Maintain a positive and empathetic attitude towards customers at all times.
* Collaborate with other departments to address customer needs and concerns.
* Update customer accounts and records with relevant information.
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