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SUMMARY
The responsibilities of the Ace Hardware Cashier is to scan the customers selections, ensure that the prices and quantities are accurate, accept payment, issue receipts, answer inquiries, provide helpful information to customers about products, promotions, item location and some stocking.
Cashiers also respond to complaints with genuine concern, assist the Store Director in creating a positive store atmosphere for customers and a positive working environment for Associates while working in a safe manner
ESSENTIAL DUTIES AND RESPONSIBILITIES
Delivers superior guest service and ensure absolute customer satisfaction
Learns and uses the GUEST program
Greet Customers.
Be sincere
Use a smile.
Project a friendly manner
Engage the customer in casual conversation
Show respect toward customers purchases
Thank them
Maintains customer satisfaction by providing solutions to concerns
Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner
Ensures proper handling of all forms of tender and coupons
Packages customer purchases in an organized fashion
Keeps work station and surrounding area clean, organized and well stocked
Performs fixed activities as assigned by supervisor
Follows all store and department policies and procedures
Follows safety policies and procedures
Other duties as assigned by supervisor
KEY ATTRIBUTES
Customer service skills
Genuine
Honesty/Integrity
Money handling skills
Ability to multi-task
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities
EDUCATION and/or EXPERIENCE
There is no required education or experience
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers and associates.
MATHEMATICAL SKILLS
Basic math concepts (addition, subtraction, division, multiplication).
CERTIFICATES, LICENSES, REGISTRATIONS
This position has no required certifications, license, or registrations
RECOMMENDED EQUIPMENT
Slip resistant shoes with closed toe and heel
Ladder
Stepladder
Uniform per store policy
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
Stand
Walk
Use hands to finger, handle, or feel
Reach with hands and arms
Stoop
Kneel
Crouch
Communicate with associates and customers
Lift and/or move up to 25 pounds
Frequently (Between 1/3 to 2/3 of the time)
Lift and/or move up to 50 pounds
Occasionally (Less than 1/3 of the time)
Sit
Climb
Balance
Overhead lifting
Crawl
Smell
Lift and/or move up to 100 pounds
Vision
Close
Distance
Peripheral
Depth perception
Ability to adjust focus
Ability to distinguish colors
WORK ENVIRONMENT
Occasionally
Risk of electrical shock
Outdoor weather conditions from exterior doors
Chemicals while cleaning
Noise Level
Moderate
**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location
Brand: ACE Hardware
Address: 2021 S Neil Street Champaign, IL - 61820
Property Description: 665 Ace Hardware
Property Number: 665