Director, Clinical Operations

Overview: The Director, Clinical Operations has the authority and accountability for planning, directing and coordinating all initiatives within his/her areas of responsibility in order to achieve operational excellence via customer responsive, cost effective and high-quality patient services.
The Director leads efforts to support and continually improve the coordination and delivery of Radiation Oncology, Clinical Research, Pulmonary Services, Sleep Lab, Neurodiagnostics, & Rehabilitation Services (including Physical Therapy, Occupational Therapy, and Speech Therapy provided in multiple settings including acute inpatient units and multiple outpatient sites of care).
This individual is accountable for establishing and maintaining strong professional relations with physicians and other healthcare providers.
Qualifications: Education: Bachelor’s degree required.
Master’s degree in clinical, business administration, health care administration, or related field preferred.
Clinical background preferred.
Licensure/Certification/Registry: Licensed in the State of Illinois to practice in a clinical specialty Experience: Minimum of five years relevant health care management experience in tertiary care hospital setting.
Demonstrated experience working effectively with physicians and other healthcare managers in a multidisciplinary environment.
Experience in budgeting, operational planning, project management and performance improvement processes.
Other Knowledge/Skills/Abilities: Change Leadership: Ability to energize stakeholders and sustain their commitment to changes in approaches, processes, and strategies.
Collaboration: Ability to work cooperatively and inclusively with other individuals and/or teams not formally lead; working together as opposed to working separately or competitively.
High Impact Relationships: A high performance culture is built on the foundation of solid relationships with each other.
Trusting and being trustworthy, actively listening and fostering mutually respectful working relationships are key drivers of positive colleague, patient and physician experience Intellectual Curiosity: Underlying curiosity and desire to know more about things, people, and issues, including the desire for knowledge and staying current with health, organizational, industry, and professional trends and developments.
It includes pressing for more precise information; resolving discrepancies by asking a series of questions; and scanning for potential opportunities or information that may be of future use, as well as staying current and seeking best practices for adoption.
Performance Measurement: Ability to understand and use statistical and financial methods and metrics to set goals and measure clinical as well as organizational performance; commitment to and employment of evidence based techniques.
Process and Quality Management: Ability to analyze and design or improve an organizational process, including incorporating the principles of high reliability, continuous quality improvement, and user-centered design.
Project Management: Ability to plan, execute and oversee a multi-year project involving significant resources, scope and impact.
Responsibilities: Develops operating plans for the service line consistent with the MH strategic plan and the annual goals and objectives for assigned departments of the service line.
Build and maintain a cohesive leadership team.
Provides leadership, direction and support for assigned members of the team including onboarding of new colleagues, monthly updates, triaging of work, appropriate staffing levels expectations setting, resource allocation and follow through of assignments.
Interprets polices, objectives and operational procedures and represents them in a positive manner.
Coaches and develops colleagues to their fullest potential, providing educational and developmental opportunities as needed.
Equips colleagues to fully utilize the time, talent, technology, and resources available to them to ensure maximum effectiveness and efficiency.
Annually evaluates the performance of colleagues.
Develop and implement succession plans for team.
Develops operating and capital budgets for assigned departments of the service line and provides appropriate program and cost justification for additions or changes in resource needs.
Authorizes the allocation of resources for assigned departments of the service line within approved budget guidelines.
Establishes annual goals and ongoing mechanisms for quality monitoring, process improvement and outcome management programs to facilitate the continued pursuit of excellence in all aspects of product line services.
Coordinates service line clinical resource management and outcomes research initiatives, including external benchmarking and database development.
Facilitates the development and monitoring of clinical guidelines and protocols for high volume, high-cost patient populations.
Develops systems to improve customer service, communications and referral processes for Physician offices, patients and families.
Collaborates with department leaders throughout Memorial to ensure smooth coordination of all services required to meet patient needs.
Develops and implements strategies to develop, maintain, and enhance effective physician relations.
Pursues timely resolutions to operational concerns/issues voiced by physician stakeholders.
Supports community relations activities to identify and promote product line services within the Community and Region.
Supports all service line educational activities for staff, physicians, patients, families and the community at large.
Participates in and contributes to professionally related conferences, committees, and meetings inside and outside the hospital.
Interfaces as appropriate with other regional/national programs pertinent to service line mission and objectives.
Ensures that all assigned departments, programs, and facilities are in compliance with external regulatory, licensing, and accreditation standards, as well as managed care payor requirements.
Provides interpretation of hospital and departmental policies, objectives, and operational procedures for division managers and others as appropriate.
Supports the criteria based performance appraisal system.
Completes appraisals on time and provides feedback to subordinates.
Promotes teamwork among all members of the service line and serves as a collaborative role model for all direct reports to build and maintain teamwork across the entire continuum of care.
Maintains visibility in all clinical areas to facilitate response to employee complaints and questions in a timely fashion.
Represents the administrative policies of DMH and MH in a positive, professional manner to all supervised employees.
Adheres to the principles of MH Statement of Values.
Maintains current knowledge of new developments in service-line relevant clinical services, reimbursement, organizational regulations, licensure, and strategy.
Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.
Incumbents may be requested to perform tasks other than those specifically presented in this description.