Front Desk Manager on Duty (M.
O.
D.
)
The I Hotel and Illinois Conference Center is committed to providing superior guest service in Champaign-Urbana’s only facility that is constructed to AAA Four-Diamond standards.
The I Hotel and Illinois Conference Center is seeking a Front Desk Manager on Duty with the following qualities and qualifications:
Responsibilities include (but are not limited to):
Checking guests in and out
Responding to community and university-related inquiries
Creating opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
Crisis management in time of guest need
Providing facility tours
Attending to guest needs (which includes but is not limited to): shuttle service, delivery of personal artifacts and all guest requests
Direct, oversee, and manage daily front desk operations
Manage reservations, guest inquiries, and shuttle schedule in an efficient and timely manner
Guide and instruct Guest Service Agents to complete daily required tasks
Ensure completed shift report, making note of issues and appropriate solutions
Complete pass-on of all critical information to next manager to ensure no errors
Act as the point of contact for guest issues during shift; resolve billing issues
Other duties and tasks as assigned by General Manager.
Qualifications:
High level of commitment to exceptional customer service.
Minimum of 1 years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
Excellent communication skills.
Customer service experience.
Solid judgment and ability to resolve conflicts effectively, and operate effectively in stressful situations.
Ability to adapt to changing guest needs.
Technical proficiency (computer applications) with an understanding of hospitality operating systems.
Ability to multi-task, with strong organizational and time management skills.
Mature, with good judgment, detailed oriented, friendly, and responsible.
Must be willing to work weekends and holidays.
For full-time employees, Health benefits package, 401(k), paid vacation, and bonus structure offered.
The I Hotel and Conference Center is located south of the State Farm Center at 1900 S.
First Street in Champaign, Illinois.
*Please do not call or drop in to inquire about the status of your application/resume.
Thank you for your understanding.
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