Description
Assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies; prepares displays and demonstrates library resources; helps plan, prepare, and execute programming for adults.
Assists and instructs customers with their use of maker spaces and creatives tools in The Studio.
Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers.
Schedule includes daytime, evening, and weekend shifts.
Examples of Duties
Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
Assist customers in their use of library and personal technology and equipment; perform basic troubleshooting with hardware, software, and webpages
Answer informational and basic reference questions for customers of all ages
Help to maintain staff and public webpages
Assist with supervision of library volunteers
Participate in departmental and library-wide training and activities, including technology training
Monitor and address customer behavior to ensure a safe and welcoming environment
Provide support in the planning, preparation, and execution of relevant and engaging programs for adults
Requirements
Exceptional customer service skills and commitment to public service
Ability to work with library customers and staff in a consistently friendly and efficient manner
Knowledge of and interest in books (print and electronic), music, and movies
Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
Excellent oral and written communication skills
Proficient with Microsoft Office Suite (Word, OneDrive, Teams, and Excel)
Some experience with a library catalog or automation system
Some knowledge of library procedures, methods, techniques
Ability to coordinate the work of others, including volunteers
Ability to perform routine clerical and record-keeping tasks
Ability to maintain reliable attendance and regular schedule
Good vision and hearing
Manual dexterity to operate computer and phone equipment
Physical ability to lift library materials weighing up to 40 pounds and to push fully loaded carts of library materials
Satisfactory criminal background check
Weekend and evening shifts required
Acceptable Experience and Training
Bachelor’s degree or any combination of experience and training which provides the required knowledge, skills and abilities
Customer service experience in a public library will be preferred
Knowledge of Spanish is helpful
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