Customer Service Assistant, Parking

Customer Service Assistant, Parking Parking Job Summary Assist in providing parking related information and services, responding to customers regarding policies and procedures and to solve problems/complaints regarding citations/parking issues, and assist with dispatch.
Duties & Responsibilities Respond to routine phone, electronic or personal inquiries from customers/campus faculty, staff, and students to provide parking information on citations, customer accounts, policies, and procedures.
Research customer accounts, provide information on policy/procedure, provide options and helps make decisions to solve customer problems.
Assist with dispatch.
Assist with parking space reservations and billing.
Make suggestions to administrative personnel regarding problems, feedback, and solutions.
Compose routine correspondence as needed.
Process parking permit sales, rental parking spaces, returns and exchanges to customers as needed; processes payments for those spaces and performs related data entry.
Assists customers as needed regarding citations, permits, policies and parking information.
Research second notices for current address.
Help maintain T2 database.
Research and communicate with Rental Car Agencies to identify violators on campus.
Assist with customer complaints and appeals.
Maintain correspondence in Central File System.
Process citation payments.
Assist with sorting and distributing mail throughout office daily.
Maintain and balance cash drawer as needed.
Perform other related duties as assigned.
Additional Physical Demands • The majority of work is performed at a desk/chair in a normal office atmosphere.
• On occasion, excessive phone calls and multiple customers may occur which may cause atmosphere to become more hectic.
Minimum Qualifications 1.
High school diploma or equivalent.
2.
Any one or combination totaling eighteen (18) months from the following categories: A.
college coursework in any discipline as measured by the following conversion table or its proportional equivalent: - 30 semester hours equals one (1) year (12 months) - Associate’s Degree (60 semester hours) equals eighteen months (18 months) - 90 semester hours equals two (2) years (24 months) - Bachelor’s degree (120 semester hours) equals three (3) years (36 months) B.
responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience Preferred Qualifications 18 months experience or educational equivalent in customer service, public relations and public contact.
Knowledge, Skills and Abilities Above average communication and customer service skills in order to interact with public in courteous and respectful manner.
Ability to oversee activities within office as needed.
Ability to perform responsibilities with minimum supervision.
Knowledge of office practices and procedures.
Appointment Information This is a 50% full-time Civil Service 4807 - Customer Service Assistant position, appointed on a 12-month basis.
The expected start date is as soon as possible after 2/26/2024.
This is a bargained position and as such, the salary is driven by the collective bargaining agreement.
The entry-level hourly rate for the Customer Service Assistant classification is $18.
924/hour.
Work for this position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University’s Workplace Flexibility policy.
Sponsorship for work authorization is not available for this position.
Typical work schedule for this position is Monday to Fridays (2 pm to 6 pm).
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.
sucss.
illinois.
gov/pages/classspec/default.
aspx.
Application Procedures & Deadline Information Applications must be received by 6:00 pm (CST) on Tuesday, February 27, 2024.
Apply for this position using the Apply Now button at the top or bottom of this posting.
In order to be considered as a transfer candidate, you must apply for this position.
Applications not submitted through https://jobs.
illinois.
edu will not be considered.
If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment.
For further information about this specific position, please contact Shared AHW Human Resources at 217-333-3660 or iustaffdevelopment@illinois.
edu.
For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates.
Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process.
Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.
edu.
Requisition ID: 1022889 Job Category: Administrative Support Apply at: https://jobs.
illinois.
edu