Customer Support Representative – Decatur, IL

Decatur IL - Illinois Sales, Customer Service & Origination Job Description Customer Support Representative – Decatur, IL ADM Carbohydrate Solutions This is a full time, nonexempt position This successful colleague will be responsible for providing world class customer support for international shipments to customers within ADM Nutrition and ADM Carbohydrate Solutions.
As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability.
It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Technical Team, Operations Team, Transportation Team, etc.
There is opportunity for career growth within this group as the Customer Support Team is committed to improving processes and driving efficiencies.
Responsibilities Create excellent relationships with customers and be responsive to their needs Obtain strong working knowledge of ADM products Obtain strong working knowledge of ADM systems Process customer orders, inquiries, and/or complaints within 48 hrs.
of receipt.
Work closely with internal and external colleagues to confirm on time delivery and accurate documentation Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
Log pertinent case detail within ADM systems to provide transparency to items needing further review Monitor accounts receivables Review various reports to confirm delivery, proper invoicing, etc.
Prepare general business correspondence Coordinate other functions as needed Skills and Qualifications A service-oriented focus on both internal and external customers Strong written and verbal communication skills Ability to collaborate in a team-oriented environment A positive customer centric disposition Proficiency in Microsoft Excel, Word and Outlook The ability to learn web-based and other computer applications as needed Excellent keyboarding skills Bachelor’s degree or previous Customer Support experience is preferred Experience using internal systems (i.
e.
– contract, order, inventory and accounts receivable computer systems) is preferred Decision-making abilities Multitasking and the Ability to adapt to a constantly changing environment Attention to detail Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.
ADM requires the successful completion of a pre-employment drug screen and a background check.
Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box.
We encourage you to apply anyway.
You may be just the right candidate for this role or another one of our openings.
REF:79079BR #IncludingYou Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance.
We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career.
We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.
#LI-Onsite About ADM: ADM unlocks the power of nature to enrich the quality of life.
We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future.
We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living.
We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products.
We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities.
And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet.
From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow.
Learn more at www.
adm.
com.
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