Front Desk Agent

``` Duties: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and room assignments - Process payments and maintain accurate records - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Qualifications: - Previous experience in a similar role preferred - Excellent communication and interpersonal skills - Bilingual proficiency (English and another language) is a plus - Strong phone etiquette and customer service skills - Knowledge of hotel operations and hospitality industry - Ability to handle multiple tasks efficiently in a fast-paced environment - Attention to detail and problem-solving abilities - Flexibility to work various shifts, including evenings, weekends, and holidays We offer competitive pay rates and opportunities for career growth within the hospitality industry.
If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we would love to hear from you! Please note that only qualified candidates will be contacted for an interview.
``` Job Types: Full-time, Part-time Pay: $14.
00 - $16.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Referral program * Vision insurance Schedule: * 8 hour shift * Evening shift * Morning shift * Weekends as needed Work setting: * In-person Ability to Relocate: * Champaign, IL 61822: Relocate before starting work (Required) Work Location: In person