Service Appointment Coordinator

Bob Brady is needing an energetic individual(s) to work in our service department.
Job duties: Greeting customers on service lane when they arrive, talking to customers one on one to determine why the vehicle is at the dealership and ask questions to get more information to provide to technician to assist in diagnosing vehicle concern, confirming all contact information for customer is correct.
Handle incoming phone calls, set up(sell) service appointments and be able to produce strategic outgoing phone calls also follow-up calls for customer satisfaction, lost sales, appointment reminders and clients that did not show for appointments made.
Must be customer satisfaction orientated and goal orientated.
Pay will be based on experience with bonus plans available.
Requirements: Full time position 40 hours per week days shift Must be available for Saturdays Must be able to pass background check Able to navigate Excel Spreadsheets Able to be trained on Dealer and Customer Management Systems Able to follow marketing strategies Able to give and receive company emails.
Able to handle high volume of phone calls.
Job Type: Full-time Salary: $30,000.
00 - $50,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance Day range: * Monday to Friday * Weekend availability Weekly day range: * Monday to Friday * Weekend availability Ability to commute/relocate: * Decatur, IL 62521: Reliably commute or planning to relocate before starting work (Required) Work Location: One location Job Type: Full-time Pay: $30,000.
00 - $50,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance Experience level: * No experience needed Shift: * 8 hour shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person Work Location: In person