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Posted : Tuesday, July 16, 2024 06:37 AM
Description:*About USA-CLEAN by Jon-Don:*
Jon-Don gives service contractors, facilities managers, and others everything they need to keep things clean and looking their
best—whether it’s removing that one impossible carpet stain or resurfacing a massive warehouse floor.
Since 1978, we’ve been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can’t find with other suppliers.
Today, with 16 branches strategically located throughout the United States, we’re serving industries ranging from carpet cleaning to janitorial to restoration to concrete polishing and surface prep.
Jon-Don | Let’s tackle your toughest jobs.
Our USA-CLEAN division focuses on the Industrial Floor Cleaning Equipment space.
We have the nation’s largest selection of parts to keep customers’ equipment up and running.
In addition, if the customer can’t install the part themselves, we have over 500 service technicians nationwide ready to dispatch to our customers locations when equipment needs repair.
*POSITION DESCRIPTION:* We are seeking a dynamic and experienced professional to fill the role of Customer Service and Sales Operations Manager.
In this key position, the successful candidate will play a crucial role in driving exceptional customer service, fostering growth in sales, and optimizing operational processes.
This multifaceted role requires a candidate who is passionate about data, highly organized, and skilled in leading a customer service organization.
*RESPONSIBILITIES:* *Key Responsibilities:* * Departments within your responsibilities: Customer Service, National Accounts, and Service Execution.
* Develop and implement sales strategies to deliver a superior customer experience and drive revenue growth within all departments * Develop KPIs and SOPs that drive a quality customer experience while meeting and achieving business growth objectives.
* Manage and Coach the leaders within your department by providing training, feedback, and support to improve performance and productivity * Collaborate with other departments such as Marking and Operations to ensure alignment and consistency in messaging and processes * Develop and maintain relationships with key accounts within Tier 1 and Tier 2.
Ensure they are receiving a high level of service and support.
* Monitor and analyze metrics for each department to identify trends and opportunities for improvement.
Implement changes as needed when opportunities present itself.
* Develop and maintain a comprehensive understanding of our products and services, as well as our customers’ needs and preferences.
* Implement onboarding training materials that ensure understanding of products, services, and systems.
* Work with senior leadership team to identify strategic growth opportunities and develop plans to capitalize on them.
Requirements:*Education and Experience:* * High School Diploma * Bachelor’s Degree preferred * 5 years of team management experience *REQUIRED SKILLS / ATTITUDES:* * ? Strong knowledge of customer service principles and practices * ? Ability to learn and improve processes within your department, and with cross-functional teams.
* ? Experience managing cross-functional teams and collaborating with stakeholders at all levels of the organization.
* ? Excellent communication, interpersonal, and project management skills * ? Experience with forecasting * ? Strong analytical and problem-solving skills * ? Demonstrated ability to think strategically and execute tactically to achieve business objectives * ? Ability to lead and mentor leaders to help them achieve objectives *Work environment and physical demands:* * Long periods of sitting * Long periods on the phone (resolving client issues) _Jon-Don, Inc.
is an Equal Opportunity Employer, providing equal employment opportunities to all individuals.
We recruit, hire, and promote into all job levels the most qualified applicants without regard to race, creed, color, national origin, religion, sex including pregnancy, sexual orientation or gender identity), age, disability or handicap, genetic information including family medical history, citizenship status, alienage or national origin, veteran status, ancestry, marital or family status, military or veteran service, domestic or sexual violence victim status, political affiliation or activities, arrest/conviction record, obesity, HIV/AIDS diagnosis, sexual and reproductive health decisions, or any other protected characteristic under applicable federal, state, and local laws.
Jon-Don, Inc.
is committed to providing equal employment opportunities that extend to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.
_ Job Type: Full-time
Since 1978, we’ve been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can’t find with other suppliers.
Today, with 16 branches strategically located throughout the United States, we’re serving industries ranging from carpet cleaning to janitorial to restoration to concrete polishing and surface prep.
Jon-Don | Let’s tackle your toughest jobs.
Our USA-CLEAN division focuses on the Industrial Floor Cleaning Equipment space.
We have the nation’s largest selection of parts to keep customers’ equipment up and running.
In addition, if the customer can’t install the part themselves, we have over 500 service technicians nationwide ready to dispatch to our customers locations when equipment needs repair.
*POSITION DESCRIPTION:* We are seeking a dynamic and experienced professional to fill the role of Customer Service and Sales Operations Manager.
In this key position, the successful candidate will play a crucial role in driving exceptional customer service, fostering growth in sales, and optimizing operational processes.
This multifaceted role requires a candidate who is passionate about data, highly organized, and skilled in leading a customer service organization.
*RESPONSIBILITIES:* *Key Responsibilities:* * Departments within your responsibilities: Customer Service, National Accounts, and Service Execution.
* Develop and implement sales strategies to deliver a superior customer experience and drive revenue growth within all departments * Develop KPIs and SOPs that drive a quality customer experience while meeting and achieving business growth objectives.
* Manage and Coach the leaders within your department by providing training, feedback, and support to improve performance and productivity * Collaborate with other departments such as Marking and Operations to ensure alignment and consistency in messaging and processes * Develop and maintain relationships with key accounts within Tier 1 and Tier 2.
Ensure they are receiving a high level of service and support.
* Monitor and analyze metrics for each department to identify trends and opportunities for improvement.
Implement changes as needed when opportunities present itself.
* Develop and maintain a comprehensive understanding of our products and services, as well as our customers’ needs and preferences.
* Implement onboarding training materials that ensure understanding of products, services, and systems.
* Work with senior leadership team to identify strategic growth opportunities and develop plans to capitalize on them.
Requirements:*Education and Experience:* * High School Diploma * Bachelor’s Degree preferred * 5 years of team management experience *REQUIRED SKILLS / ATTITUDES:* * ? Strong knowledge of customer service principles and practices * ? Ability to learn and improve processes within your department, and with cross-functional teams.
* ? Experience managing cross-functional teams and collaborating with stakeholders at all levels of the organization.
* ? Excellent communication, interpersonal, and project management skills * ? Experience with forecasting * ? Strong analytical and problem-solving skills * ? Demonstrated ability to think strategically and execute tactically to achieve business objectives * ? Ability to lead and mentor leaders to help them achieve objectives *Work environment and physical demands:* * Long periods of sitting * Long periods on the phone (resolving client issues) _Jon-Don, Inc.
is an Equal Opportunity Employer, providing equal employment opportunities to all individuals.
We recruit, hire, and promote into all job levels the most qualified applicants without regard to race, creed, color, national origin, religion, sex including pregnancy, sexual orientation or gender identity), age, disability or handicap, genetic information including family medical history, citizenship status, alienage or national origin, veteran status, ancestry, marital or family status, military or veteran service, domestic or sexual violence victim status, political affiliation or activities, arrest/conviction record, obesity, HIV/AIDS diagnosis, sexual and reproductive health decisions, or any other protected characteristic under applicable federal, state, and local laws.
Jon-Don, Inc.
is committed to providing equal employment opportunities that extend to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.
_ Job Type: Full-time
• Phone : NA
• Location : 2803 N 22nd St, Decatur, IL
• Post ID: 9005960396
