Overview:
To pre-register and register patients.
Schedule patients for procedures and tests at Memorial Health facilities.
Collects accurate patient demographic and billing information in a timely manner.
Interviews incoming patients or Associates, enter information into potential all appropriate software packages.
Serves as a liaison between ancillary departments and other Patient Access Services areas.
Qualifications:
Education:
High School Graduate or equivalent required.
Post Seconday School enrollment or completion preferred
Experience:
Three years customer service experience required.
Previous clerical, medical terminology, medical office, registration or billing experience preferred.
Word processing/computer application experience and knowledge desired.
Other Knowledge/Skills/Abilities:
Minimum typing skill of 40 WPM preferred.
Demonstrates excellent interpersonal and communication skills.
Demonstrates ability to work independently.
Responsibilities:
Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.
Effectively perform general clerical/administrative functions.
Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.
Pre-register and register all types of patients in multiple software systems
Demonstrate an ability to be flexible, organized and function well in stressful situations.
Maintain a professional demeanor in respect to patients and fellow employees.
Ability to conduct financial collections and referrals for Financial Counseling.
Ability to interview/prescreen self pay patients for possible financial assistance.
Understand and comply with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.
Communicate with ancillary department, physicians, medical offices and within Patient Financial Services department.
Conduct insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.
Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.
Ensure accurate documentation of patient information.
Responsible for checking and re-stocking supplies as needed.
Participate in performance improvement activities for the department and organization.
Adhere to all HIPAA guidelines and patient confidentiality policies.
Complete annual educational and training requirements.
Promote the mission, vision, and goals of the organization and department.
Perform other related work as required or requested.
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