Customer Service Associate

SUMMARY The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.
The Customer Service Associate will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers superior guest service and ensure absolute customer satisfaction Maintains customer satisfaction by providing solutions to concerns Learns and uses the three Es: Engagement, Educate, Empowerment Learns and uses the GUEST program Greet Customers.
Be sincere Use a smile.
Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchases Thank them Understand all aspects of the cashier/bagger position Supervises front end cleanliness and organization Controls traffic flow on the front end through the Queue system Ensures compliance with all laws, policies and procedures through regular front end management Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.
) Handles software and hardware equipment issues Work within company programs, policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor KEY ATTRIBUTES Passion/purpose Foodie/farmer Thirst for knowledge/curious/inquisitive People enthusiast/outgoing Genuine Good communicator/desire to share Trendy/fun Honest Techie Friendly Leadership skills People/Communication skills Integrity Ability to multi-task High energy level Adaptability SUPERVISORY RESPONSIBILITIES Manages 3-12 Associates on the front end.
Follows NFI policies and applicable federal, state and local laws.
Assign and direct work Address complaints and resolves problems EDUCATION and/or EXPERIENCE There is no required education and/or experience LANGUAGE SKILLS Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write routine reports and correspondence.
Present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS Basic math concepts (addition, subtraction, division, multiplication) CERTIFICATES, LICENSES, REGISTRATIONS There is no required certifications, licenses, or registrations RECOMMENDED EQUIPMENT Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy PHYSICAL DEMANDS Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time) Overhead lifting Climb Balance Lift and/or move up to 25 pounds Occasionally (Less than 1/3 of the time) Sit Crawl Smell Lift and/or move up to 50 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors WORK ENVIRONMENT Occasionally Risk of electrical shock Outdoor weather conditions from exterior doors Noise Level Moderate **Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location Brand: Harvest Market (Niemann) Address: 2029 S.
Neil Street Champaign, IL - 61820 Property Description: 572 Harvest Market Property Number: 572