Customer Service Representative (Technology Repair Store)

Are you passionate about technology and helping people? Do you thrive in a fast-paced environment? Look no further! Fyxit, a leading technology repair store, is seeking a *Customer Service Representative* to join our dynamic team.
*Responsibilities:* * *Assist Customers:* Provide exceptional service to customers who visit our store or contact us via phone or email.
* *Troubleshooting:* Help customers diagnose issues with their devices (phones, laptops, tablets, etc.
) and recommend appropriate solutions.
* *Order Processing:* Process repair orders, track inventory, and manage customer inquiries.
* *Technical Knowledge:* Stay up-to-date with the latest tech trends and repair techniques.
* *Problem-Solving:* Resolve customer complaints and ensure their satisfaction.
*Qualifications:* * *Customer-Centric:* A friendly and approachable demeanor with excellent communication skills.
* *Tech-Savvy:* Basic knowledge of common tech devices and their functionality.
* *Adaptability:* Ability to learn quickly and adapt to changing technology.
* *Team Player:* Collaborate effectively with colleagues and technicians.
* *Attention to Detail:* Accurate data entry and order processing.
*Requirements:* * High school diploma or equivalent.
* Previous customer service experience preferred.
* Familiarity with technology repair processes is a plus.
Job Types: Full-time, Part-time Pay: From $15.
00 per hour Expected hours: 15 – 40 per week Benefits: * Paid time off Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person Education: * High school or equivalent (Preferred) Experience: * Customer Service: 1 year (Preferred) License/Certification: * Driver's License (Preferred) Ability to Relocate: * Champaign, IL 61820: Relocate before starting work (Required) Work Location: In person