Hotel Guest Service Agent

The I Hotel and Illinois Conference Center is committed to providing superior guest service in Champaign-Urbana's only facility that is constructed to AAA Four-Diamond standards.
The I Hotel and Illinois Conference Center is seeking a Guest Service Agent with the following qualities and qualifications: Responsibilities include (but are not limited to): Checking guests in and out Responding to community and university-related inquiries Creating opportunities to maintain repeat-stay guests and good relations between the hotel and new guests Crisis management in time of guest need Providing facility tours Attending to guest needs which includes but is not limited to shuttle service, delivery of personal artifacts and all guest requests Qualifications: High level of commitment to exceptional customer service Good organizational and time management skills Brings a positive energy to workplace Works well in a fast-paced high volume work environment Excellent communication skills Maintaining the superior cleanliness of the facility Strong work ethic and attention to details Flexible work schedule, available to work weekdays and weekends Knowledge and experience in the Champaign-Urbana area Competency in computer skills Good driving record is necessary Some physical labor will be required.
Previous hotel-related experience is not necessary.
Benefits for full-time employees: flexible scheduling, health benefits package, 401(k), paid vacation, referral program, and paid training.
The I Hotel and Illinois Conference Center is located south of the Assembly Hall at 1900 S.
First Street in Champaign, Illinois.
Complete your application by clicking "Apply Now" or send your resume to the Human Resources Department at hr@stayatthei.
com