Guest Services Agent

Guest Services Agent The I Hotel and Conference Center is committed to providing superior guest service in Champaign-Urbana's only facility that is constructed to AAA Four-Diamond standards.
The I Hotel and Conference Center is seeking a Guest Service Agent with the following qualities and qualifications: Responsibilities include (but are not limited to): Creates 100% guest satisfaction by offering friendly and sincere hospitality Checks guests in and out Responds to community and university-related inquiries Creates opportunities to maintain repeat-stay guests and good relations between the hotel and new guests Provides crisis management in time of guest need Provides facility tours Attends to guest needs which includes but is not limited to shuttle service, delivery of personal artifacts and all guest requests Qualifications: High level of commitment to exceptional customer service Good organizational and time management skills Brings a positive energy to workplace Works well in a fast-paced high volume work environment Excellent communication skills Maintaining the superior cleanliness of the facility Strong work ethic and attention to details Flexible work schedule, available to work weekdays and weekends Knowledge and experience in the Champaign-Urbana area Competency in computer skills Good driving record is necessary Some physical labor will be required Previous hotel-related experience is not necessary Must have valid Drivers License The I Hotel and Conference Center is located south of the State Farm Center at 1900 S.
First Street in Champaign, Illinois.
*Please do not call or drop in to inquire about the status of your application/resume.
Thank you for your understanding.
Requirements: Valid Driver's License If you are a dynamic and enthusiastic individual who is passionate about providing exceptional customer service, then we want to hear from you! Apply now to join our team as a Guest Services Agent.
A contemporarily designed property operated to AAA Four-Diamond standard featuring over 125 luxurious hotel rooms and over 70,000 square-feet of conference center space.
Immerse yourself in a serene environment where art, nature, and wellness blend seamlessly to create an unforgettable experience.
Pay: $16 - $19 / hour Benefits: Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Disability insurance 401(k) Referral program Paid training Job Type: fulltime, parttime Schedule: 8 hour shift Weekend availability Monday to Friday Day shift Night shift Overtime Other Education: High school degree Work location: On-site