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Posted : Friday, July 26, 2024 08:59 PM
*QUALIFICATIONS:*
* High School diploma or equivalent required; College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
* Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
* Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing * Ability to read comprehend and write simple instructions and/or short correspondence and memos * Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations * An operational knowledge of Microsoft Office suite * Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays * Holds an understanding of hotel products and guest services (i.
e.
lifestyle full service resort etc) * Ability to participate in the creation of an enjoyable work environment *RESPONSIBILITIES:* * * Approach all encounters with guests and associates in a friendly service oriented manner.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
* Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
* Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
* Handle requests for information mail and messages in an efficient and courteous manner.
* Answer guest inquires about hotel service facilities and hours of operation.
* Answer inquiries from guests regarding restaurants transportation entertainment etc.
* Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
* Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow rate quoting scenario.
* Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
* Have knowledge of and assist in emergency procedures as required.
* Handle check-ins and check-outs in a friendly efficient and courteous manner.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
* Use proper two-way radio etiquette at all times when communicating with other associates.
* As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members * Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
* Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Job Types: Full-time, Part-time Pay: From $15.
00 per hour Expected hours: 20 – 40 per week Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Evening shift * Holidays * Weekends as needed Work setting: * In-person Ability to Relocate: * Champaign, IL 61822: Relocate before starting work (Required) Work Location: In person
* Experience in a hotel or a related field preferred.
* Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
* Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
* Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing * Ability to read comprehend and write simple instructions and/or short correspondence and memos * Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations * An operational knowledge of Microsoft Office suite * Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays * Holds an understanding of hotel products and guest services (i.
e.
lifestyle full service resort etc) * Ability to participate in the creation of an enjoyable work environment *RESPONSIBILITIES:* * * Approach all encounters with guests and associates in a friendly service oriented manner.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
* Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
* Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
* Handle requests for information mail and messages in an efficient and courteous manner.
* Answer guest inquires about hotel service facilities and hours of operation.
* Answer inquiries from guests regarding restaurants transportation entertainment etc.
* Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
* Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow rate quoting scenario.
* Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
* Have knowledge of and assist in emergency procedures as required.
* Handle check-ins and check-outs in a friendly efficient and courteous manner.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
* Use proper two-way radio etiquette at all times when communicating with other associates.
* As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members * Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
* Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Job Types: Full-time, Part-time Pay: From $15.
00 per hour Expected hours: 20 – 40 per week Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Evening shift * Holidays * Weekends as needed Work setting: * In-person Ability to Relocate: * Champaign, IL 61822: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 1807 Moreland Boulevard, Champaign, IL
• Post ID: 9136484058
