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Posted : Sunday, April 28, 2024 09:18 AM
Associate Audio-Visual Technology Specialist
Engineering IT Shared Services
The Grainger College of Engineering
University of Illinois Urbana-Champaign
Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an Associate Audio-Visual Technology Specialist.
We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning.
Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students.
We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.
You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration, and teamwork.
We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.
Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset.
Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.
The Associate Audio-Visual Technology Specialist provides end-user Audio Visual and Digital Signage support for departments and users within The Grainger College of Engineering.
This position is responsible for maintaining and supporting Audio Visual (A/V) technology such as projectors, cameras, microphones, etc.
within instructional, conference, and collaboration spaces, as well as digital signage across The Grainger College of Engineering.
Duties and Responsibilities: A/V System Support: Analyzing functional and performance issues associated with use of A/V technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
Assisting in the deployment of systems for classroom technologies, such as projectors, screens, and lecture capture equipment.
Performing technology maintenance of digital signage systems.
Customer Service and Support: Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
Working to build relationships with user community by proactively communicating relevant information and discussing the user’s needs, initiatives, and service levels through periodic meetings.
A/V Service Management: Developing familiarity with trends in A/V technology.
Encouraging best practices regarding the use of A/V technology.
Performing processes for the regular maintenance, replacement, upgrade and standardization of A/V technology across the College.
Developing documentation and provide training for units and individual users on the use of A/V technology.
A/V Design and Project Management: Assisting in the delivery of individual A/V projects.
Promoting the use of standard A/V systems and services where practical and work to adapt such services to the unique needs of the unit where necessary.
Organizational Support: Partnering with Engineering IT customer support staff on the support of A/V technology.
Working with Engineering IT and departmental staff to provide A/V support for occasional high profile events, which may occur outside business hours.
Other Duties as Assigned Minimum Qualifications: High school diploma or equivalent.
One (1) year of work experience in IT‐related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year Associate’s Degree (60 semester hours) equals eighteen (18) months 90 semester hours equals two (2) years Bachelor’s Degree (120 semester hours) equals three (3) years).
Demonstrated experience troubleshooting common desktop and mobile computing applications and hardware.
Demonstrated working in a customer service environment.
Preferred Qualifications: Experience in technology at an institution of higher education or equivalent.
Knowledge, Skills and Abilities: Knowledge of the systems and operations used within the areas and departments of responsibility.
Familiarity with networking concepts and connectivity.
Knowledge of current technology for production and display of multimedia content (e.
g.
cameras, mixers, projectors, and digital displays).
Excellent customer service skills.
Excellent oral and written communications skills.
Ability to participate in cross-functional groups assigned to tasks or project work.
Ability to oversee and coordinate activities of user groups.
Ability to effectively communicate and professionally interact with all staff levels and customer groups.
Ability to identify and resolve technical problems.
Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
APPOINTMENT INFORMATION This is a full-time Civil Service Information Technology Support Associate position appointed on a 12-month service basis.
The expected start date is as soon as possible after the closing date.
The minimum salary for the Associate Audio-Visual Technology Specialist is $47,600 and is commensurate with experience and qualifications.
Employees hired into this position will be expected to work onsite on a full-time basis.
Work authorization is not available for this position.
APPLICATION PROCEDURES AND DEADLINE INFORMATION Applications must be received by 6:00 pm (CST) on March 26, 2024.
Apply for this position using the Apply Now button at the top or bottom of this posting.
Please upload your cover letter, resume, and names/contact information for three references.
In order to be considered as a transfer candidate, you must apply for this position.
Applications not submitted through https://jobs.
illinois.
edu will not be considered.
For further information about this specific position, please contact Kelsey Marr at krok2@illinois.
edu.
For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates.
Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process.
Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.
edu.
Requisition ID: 1023141 Job Category: Technical Apply at: https://jobs.
illinois.
edu
We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning.
Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students.
We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.
You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration, and teamwork.
We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.
Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset.
Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.
The Associate Audio-Visual Technology Specialist provides end-user Audio Visual and Digital Signage support for departments and users within The Grainger College of Engineering.
This position is responsible for maintaining and supporting Audio Visual (A/V) technology such as projectors, cameras, microphones, etc.
within instructional, conference, and collaboration spaces, as well as digital signage across The Grainger College of Engineering.
Duties and Responsibilities: A/V System Support: Analyzing functional and performance issues associated with use of A/V technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
Assisting in the deployment of systems for classroom technologies, such as projectors, screens, and lecture capture equipment.
Performing technology maintenance of digital signage systems.
Customer Service and Support: Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
Working to build relationships with user community by proactively communicating relevant information and discussing the user’s needs, initiatives, and service levels through periodic meetings.
A/V Service Management: Developing familiarity with trends in A/V technology.
Encouraging best practices regarding the use of A/V technology.
Performing processes for the regular maintenance, replacement, upgrade and standardization of A/V technology across the College.
Developing documentation and provide training for units and individual users on the use of A/V technology.
A/V Design and Project Management: Assisting in the delivery of individual A/V projects.
Promoting the use of standard A/V systems and services where practical and work to adapt such services to the unique needs of the unit where necessary.
Organizational Support: Partnering with Engineering IT customer support staff on the support of A/V technology.
Working with Engineering IT and departmental staff to provide A/V support for occasional high profile events, which may occur outside business hours.
Other Duties as Assigned Minimum Qualifications: High school diploma or equivalent.
One (1) year of work experience in IT‐related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year Associate’s Degree (60 semester hours) equals eighteen (18) months 90 semester hours equals two (2) years Bachelor’s Degree (120 semester hours) equals three (3) years).
Demonstrated experience troubleshooting common desktop and mobile computing applications and hardware.
Demonstrated working in a customer service environment.
Preferred Qualifications: Experience in technology at an institution of higher education or equivalent.
Knowledge, Skills and Abilities: Knowledge of the systems and operations used within the areas and departments of responsibility.
Familiarity with networking concepts and connectivity.
Knowledge of current technology for production and display of multimedia content (e.
g.
cameras, mixers, projectors, and digital displays).
Excellent customer service skills.
Excellent oral and written communications skills.
Ability to participate in cross-functional groups assigned to tasks or project work.
Ability to oversee and coordinate activities of user groups.
Ability to effectively communicate and professionally interact with all staff levels and customer groups.
Ability to identify and resolve technical problems.
Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
APPOINTMENT INFORMATION This is a full-time Civil Service Information Technology Support Associate position appointed on a 12-month service basis.
The expected start date is as soon as possible after the closing date.
The minimum salary for the Associate Audio-Visual Technology Specialist is $47,600 and is commensurate with experience and qualifications.
Employees hired into this position will be expected to work onsite on a full-time basis.
Work authorization is not available for this position.
APPLICATION PROCEDURES AND DEADLINE INFORMATION Applications must be received by 6:00 pm (CST) on March 26, 2024.
Apply for this position using the Apply Now button at the top or bottom of this posting.
Please upload your cover letter, resume, and names/contact information for three references.
In order to be considered as a transfer candidate, you must apply for this position.
Applications not submitted through https://jobs.
illinois.
edu will not be considered.
For further information about this specific position, please contact Kelsey Marr at krok2@illinois.
edu.
For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates.
Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process.
Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.
edu.
Requisition ID: 1023141 Job Category: Technical Apply at: https://jobs.
illinois.
edu
• Phone : (217) 333-2137
• Location : Urbana, IL
• Post ID: 9109954376
