Patient Service Representative

As a *full-time, on-site **Patient Service Representative*, you will be responsible for providing superior patient experience / customer service, in addition to processing prior authorizations; scheduling patient appointments and completing on-demand eligibility checking; verifying appointment information; registering and creating records for new patients; assisting patient in completion of necessary forms and consents; obtaining and verifying current insurance information or other financial information; requesting and recording all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office; updating patient demographic data in practice management system; scheduling and re-scheduling return appointments according to scheduling guidelines; and, other daily admin duties.
*You *are a well-rounded customer service professional with extensive admin office experience, who is a detailed-oriented, proactive, initiative-taking individual with a passion for healthcare.
You have at least two years of experience in a medical office or other healthcare setting; familiarity of third-party payer systems: Medicare, Medicaid, and commercial; excellent written and verbal communication skills; working knowledge of computer applications: word processing, medical office management and spreadsheet; ability to accurately record and transmit detailed information.
You must be able to work on Saturdays, as well as late evenings! *VitalSkin Dermatology - WE *are a growing dermatology company with several locations.
We offer our employees merit based competitive pay, on-the-job introductory level training, and direct hands-on experience with patients.
Our benefits include healthcare (medical, dental, and vision), 401K retirement, voluntary insurance, as well as paid time off (holidays, sick time, and vacation).
*Detailed Job Description* *Minimum Qualifications* * High school graduate * 2+ years customer service experience * Well-developed written and oral communication skills * Demonstrates understanding of customer service principles * Working knowledge of computer applications: word processing, medical office management and spread sheet * Ability to accurately record and transmit detailed information * Ability to exercise good judgment in evaluating situations and making decisions * Ability to use tact and sensitivity to timing in personal transactions * Previous experience in operation of office systems including personal computer, printers, copiers, fax, postage machine and telephone systems *Preferred Qualifications* * 2+ years’ experience in a medical office or other healthcare setting * Familiarity of third-party payer systems: Medicare, Medicaid, and commercial *Detailed Job Description* On a typical day, this role is responsible for all aspects of the front office, including: * Greet arriving patients, providing a superior patient experience.
* Obtain authorizations, as required by payors, prior to patient being seen.
* Schedule patient appointments and complete on-demand eligibility checking.
* Correct any and all eligibility errors prior to patient being seen.
* Verify appointment information and notify nursing staff in accordance with procedure.
* Register and create record for new patients, assist patient in completion of necessary forms and consents.
* Obtain and verify current insurance information or other financial information, as necessary.
* Request and record all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office.
* Update patient demographic data in practice management system.
* Schedule and re-schedule return appointments according to scheduling guidelines.
* Maintain continuity in communication supervisor regarding expected telephone calls, pages and potential patient service-related problems and availability of medical and administrative staff.
* Check out services including performing scheduling, authorization or payment collection in accordance with the policies.
* Adhere to patient confidentiality and records release policies.
* Utilize office equipment for copying and fax transmission of documents.
* Maintain and balance individually assigned cash box with receipts.
* Perform end-of-day functions as assigned, including managing no shows, missing charge reports, posting charges, balancing cash receipts and creating bank deposit.
* Manage automated reminder system, completing required follow-up action.
* Maintain daily appointment schedule, notify nursing staff and providers of changes.
* Prepare new patient packets for next day clinic.
* Utilize triage system for all patient related calls, in accordance with triage procedures.
* Answer calls and resolve issues patients have including scheduling and patient balances.
If unable to resolve, take message and forward to appropriate staff.
* Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
* Keep lobby and front reception area clean.
*-* *CORE VALUES OF VITALSKIN DERMATOLOGY* _Having fun_.
We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.
_Being a team_.
We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond.
_Being resilient.
_ We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.
_Being accountable_.
We strive to provide value everyday; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.
_Being courageous.
_ We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.
_Being entrepreneurial_.
We have an owner’s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.
Job Type: Full-time Pay: $17.
00 - $19.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Dependent health insurance coverage * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid sick time * Paid time off * Referral program * Vision insurance Schedule: * Monday to Friday