The Service Account Administrator will work within the service department to ensure accuracy of account information.
You will work close with the Service Manager and Service Coordinator.
The ideal candidate is available M-F, 8:00 am – 4:30 pm.
*Responsibilities include:*
* Ensure customer information is accurate and up to date.
* Invoice customers for completed work orders.
* Reconcile vendor invoices.
* Job tracking through Service Management and Tech Tool.
* Assist in receiving customer payments.
* Review aging report with Service Manager.
* Work with customers to resolve discrepancies in accounts.
* Assist in setting up appointment reminders through Tech Tool or Bookings.
* Scheduling safety meetings/training as directed.
* Ensure accuracy in descriptions of work, time entries, and parts.
* Verify parts are billed accordingly.
* Managing credits and warranty credits to clients.
* Address technology issues with technicians including data entry and device setup.
* Assist in answering overflow calls requesting service.
* Assist in social media and reviews for the service department.
* Miscellaneous projects assigned by Service Manager.
*Skills Required:*
· Strong interpersonal and communication skills.
· The ability to exercise sound judgment in the decision-making process.
· High level of integrity and dependability
· Exceptional client management skills and the ability to build goodwill.
· PC proficiency is essential (Windows environment.
)
· Organizational skills, detail oriented, and ability to work under pressure.
A&R provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $20.
00 - $25.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Education:
* High school or equivalent (Required)
Experience:
* Microsoft Office: 3 years (Required)
* Construction Coordinators & Schedulers: 3 years (Preferred)
* Administrative Assistants or accounting: 3 years (Preferred)
License/Certification:
* Driver's License (Required)
Ability to Relocate:
* Urbana, IL 61801: Relocate before starting work (Required)
Work Location: In person
Whatsapp
