Clinical Program Manager, The Living Room

This full-time position provides leadership for a new program, a crisis respite, called The Living Room.
The program provides a safe and welcoming program environment where individuals can receive support from trained peers and mental health professionals.
Heritage strives to provide short-term assistance to individuals in crisis by providing recovery support and education, wellness strategies, and assistance with accessing community resources to support their long-term recovery.
The crisis respite program operates 24 hours a day.
Clinical Responsibilities Include: Face-to-face individual contacts of individuals referred to The Living Room Provide short-term support and crisis counseling Provide case management services to ensure referral and linkage to services that will support an individual’s health, wellness, and recovery Maintain positive relationships with referral sources and community providers Collaborate with multiple internal and external providers to coordinate individuals receiving access to care Administrative and Leadership Responsibilities Include: Coordinate day to day functions of The Living Room to include non-structured and structured activities including screening, engagement, individual and group contacts, recreational activities Demonstrating and supporting a philosophy of supporting individuals in a crisis in accessing supportive services in the least restrictive environment reducing the need for emergency room visits and hospitalization by providing timely and effective recovery support Models an inclusive approach to individuals seeking use of The Living Room, finding ways to help, and reinforcing individuals define what the crisis is (not the program or program staff) Monitoring, oversight, and implementation of all clinical and administrative programming for the program Ongoing learning of current best practices in behavioral health treatment Oversight of the program including the adherence of policies and procedures, accrediting bodies, federal guidelines, and funders Provide training through teaching, coaching, and mentoring, for a wide array of clinical services Provide training and oversight to staff on strength-based clinical documentation based on programming documentation requirements Staff selection, training, and evaluation Provide formal individual and group clinical supervision to staff Participate in clinical case reviews using a strengths-based and person-centered approach Knowledge, Skills, and Ability: Ability to engage individuals and decrease barriers to accessing treatment to The Living Room Knowledge of behavioral health diagnoses and use of the DSM-5 Knowledge of co-occurring diagnoses and evidence-based treatment approaches Knowledge of case management techniques and community resources including psychiatric, substance use, medical, and/or other community services Effective oral and written communication skills Ability to work in a team-based environment Strong customer service skills Flexibility Ability to navigate electronic health record Proficient in Microsoft Word and Excel Education and Experience: Ideal candidates will have education and experience working with individuals with a mental health and substance use diagnoses as well as previous supervisory experience.
Ideal candidates will have a graduate degree in counseling, social work, psychology, or other human development counseling field.
Preferred candidates will have the credential as a LSW, LCSW, LPC, LCPC, or CADC within two years of employment.
Valid driver’s license, reliable means of transportation, and proof of current automobile insurance are required.
Heritage offers the following benefits with this position: NEW - Wellness Days - 26 paid days off each year (every other Friday) Access to National Health Service Corp/HRSA federal student loan forgiveness program for individuals licensed as an RN, LSW, LPC, LCSW, LCPC, or CADC In house training and Continuing Education Opportunities Tuition Assistance Program Clinical supervision to assist in obtaining licensure Generous paid vacation (increases with tenure), sick (12 days/year) and personal leave (4 days/year) Paid holidays - 9 days per year Health Club/Fitness Reimbursement Employee Assistance program Agency provided life insurance and short-term disability policies Retirement plan (403(b)) Optional insurance benefits, including health, dental, vision and additional life insurance (health insurance benefit includes substantial agency contribution towards the cost) Direct deposit of payroll check