Collections Specialist – Credit - Decatur, IL

Decatur IL - Illinois Finance, Accounting, Audit Job Description Collections Specialist – Credit - Decatur, IL This is a full-time exempt level position.
Position Summary: The Credit Department has an opening for a full-time Collections Specialist in the Decatur office.
The Collections team is responsible for collecting outstanding funds from customers while providing a positive customer experience, reconciling customer receivable accounts, partnering with sales and cash teams to resolve disputes and issues, handling bad debt collection and bankruptcy accounts, and other related activities and functions.
The successful candidate will have the ability to work well within a team and balance the importance of maintaining the customer relationship while collecting outstanding funds and assisting to resolve issues on accounts.
Job Requirements: Associates or Bachelors degree in accounting, finance or business is a plus Ability to effectively communicate with customers and all levels of the ADM organization Ability to function in a challenging environment with multiple changing and competing priorities while meeting time sensitive deadlines Strong analytical and problem solving skills with ability to formulate effective solutions Experience with or knowledge of systems used by ADM is a plus Microsoft Office experience preferred (Excel, Pivot Tables, Access queries, etc) GetPaid, IBM, JD Edwards, Agris, etc Third party invoicing portals (Tungsten, Coupa, Ariba, etc) Dependable and desire to learn with a positive attitude Responsibilities: Reconciliation of customer receivable accounts to uncover the root cause of aged/open items on accounts using GetPaid and Excel functionality Effectively partner with sales, settlement, customer support, and cash application teams to resolve outstanding issues Utilize Get Paid system to prioritize workload, communicate with customers, and maintain notes on customer accounts Consistent communication (via phone and e-mail) with customers to collect outstanding funds, while balancing ADM’s relationship with customer and assisting as needed to resolve issues and disputes on customer accounts Research and reconcile open credits Coordinate efforts between ADM teams and customers around set up and maintenance of third party invoicing portals when requested.
Troubleshoot delays / issues with payments due to customer utilization of portals.
Ability to pull information from these portals for collection / cash application processes Assist customers in set up / transition from paper check to approved electronic method.
Placement and upkeep of bad debt and third party collection accounts as needed Coordination of open bankruptcy accounts as needed Work closely with other collectors and ADM teams to ensure consistency and excellent customer experience Assist with special projects as required This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.
ADM requires the successful completion of a pre-employment drug screen and a background check.
REF:77409BR #LI-Onsite About ADM: ADM unlocks the power of nature to enrich the quality of life.
We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future.
We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living.
We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products.
We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities.
And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet.
From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow.
Learn more at www.
adm.
com.
Ref ID #LI-NA1